The Sound of Hope
Lena Morrell had always believed that active listening was the first step in any effective architectural design. She believed that design without listening is nothing more than arrogance. When she received the commission to design a new university hospital—one meant to sit gently at the edge of a bustling college campus—she felt that belief come alive with new urgency. Hospitals were places of worry and relief, silence and storm, and somewhere in that mix, she hoped, there was room for joy. Before she drew a single line, Lena visited every corner of the existing medical center. She carried a small notebook, but she did not use it at first. She listened instead. She listened to the low hum of night shift monitors, to the quick soft steps of nurses moving down hallways, to doctors speaking in calm voices even when the situation felt anything but calm. She listened to patients trying to pass long hours with television shows they didn't really watch. She listened to college volunteers ...