A More Pragmatic Approach
Nora Benson was a classic overachiever. As a project manager at a mid-sized marketing firm, she believed success came from controlling every detail. Her email folders were color-coded, her to-do lists were laminated, and she could plan a meeting faster than most people could say "calendar invite." But on a Thursday morning in May, her carefully constructed routine unraveled like a ball of yarn in a kitten convention. It began with the printer jamming as she tried to print 40 client reports. Then the client moved their presentation an hour earlier. Her assistant called in sick. And to top it off, her oatmeal exploded in the break room microwave, splattering blueberries across the ceiling tiles. Nora stared at the oatmeal carnage. Her right eyelid twitched. "Deep breath," muttered her coworker Javier, walking past with a yogurt and an air of unearned serenity. That was the moment. The moment Nora didn't snap. Instead, she sat down with a cup of microwaved water an...